Booking & Service Policies

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1. Reservation and Confirmation

• All bookings are confirmed once full payment and required trip details are received. A confirmation message and calendar invite will be sent once your ride is fully booked. A reminder message will be sent prior to your scheduled service.

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2. Cancellation & Changes

• Cancellations made more than 24 hours before the scheduled pickup time are eligible for a refund, minus a $50 booking and administrative fee. Cancellations within 24 hours of the scheduled pickup time are non-refundable. Changes to pickup time or location are subject to availability and may result in pricing adjustments.

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3. Pricing, Discounts & Fees

• All pricing is clearly communicated in advance based on pickup location, destination, timing, and number of passengers. A credit card processing fee may apply. Any promotional discount, referral code, or special offer must be entered on the booking form at the time of booking in order to be applied. Discounts cannot be added retroactively after the booking has been submitted or payment has been processed. Promotional offers apply only within their stated validity period. Once payment is received, the quoted price is locked for that booking.

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4. Flight Delays & Airport Policies

• Flight pickups are monitored in real time using flight-tracking software. Pickup times automatically adjust for flight delays at no additional charge. If a flight is canceled, the ride may be rescheduled, subject to availability.

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5. Service Experience

• All services are provided by licensed and insured professional drivers. Vehicles are clean, comfortable, and equipped with amenities such as bottled water, climate control, and phone chargers. Custom quotes are available for long-distance, multi-stop, or group transportation. For your safety and security, our vehicles may be equipped with audio and video recording devices. Recordings are for internal use only and are never shared with third parties.

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6. Privacy & Data Use

Your personal information is collected solely to provide transportation services and communicate regarding your booking.

• Your information is never sold or shared with third parties for marketing purposes.

• You may request access to, correction of, or deletion of your personal data at any time.

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7. Gratuity Policy

• Gratuity is included in all quoted rates. Additional tipping to your driver is always appreciated and can be given directly in cash or communicated at the time of booking.

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8. Vehicle Care & Client Responsibility

• Clients assume full financial responsibility for any damage to the vehicle caused by themselves or members of their party during the duration of service. The following fees apply: carpet or seat damage $750 per incident, sanitation fee for vomit or illness $750, smoking cleanup fee $1,000 (smoking is strictly prohibited in all vehicles). Steph's VIP Services is not responsible for personal items left in any vehicle. If an item is found and claimed, a minimum return delivery fee of $150 applies for drop-off within 10 miles.

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9. Driver Authority & Conduct

• The driver reserves the right to determine trip routing at their professional discretion unless otherwise agreed upon in advance. In the event of blatant misconduct by a client or their party, the driver reserves the right to terminate the trip without refund.

 

10. Contact Information

Steph’s VIP Services
Phone: (706) 255-8267
Email: stephantheconnector@gmail.com

Website: www.stephantheconnector.com

Updated July 10 2026