Booking & Service Policies

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1. Reservation and Confirmation

• All bookings are confirmed once full payment and required trip details are received.

• A confirmation message and calendar invite will be sent once your ride is fully booked.

• A reminder message will be sent prior to your scheduled service.

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2. Cancellation & Changes

• Cancellations made more than 24 hours before the scheduled pickup time are eligible for a refund, minus a $50 booking and administrative fee.

• Cancellations within 24 hours of the scheduled pickup time are non-refundable.

• Changes to pickup time or location are subject to availability and may result in pricing adjustments.

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3. Pricing, Discounts & Fees

• All pricing is clearly communicated in advance based on pickup location, destination, timing, and number of passengers.

• A credit card processing fee may apply.

• Any promotional discount, referral code, or special offer must be entered on the booking form at the time of booking in order to be applied.

• Discounts cannot be added retroactively after the booking has been submitted or payment has been processed.

• Promotional offers apply only within their stated validity period.

• Once payment is received, the quoted price is locked for that booking.

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4. Flight Delays & Airport Policies

• Flight pickups are monitored in real time using flight-tracking software.

• Pickup times automatically adjust for flight delays at no additional charge.

• If a flight is canceled, the ride may be rescheduled, subject to availability.

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5. Service Experience

• All services are provided by licensed and insured professional drivers.

• Vehicles are clean, comfortable, and equipped with amenities such as bottled water, climate control, and phone chargers.

• Custom quotes are available for long-distance, multi-stop, or group transportation.

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6. Privacy & Data Use

Your personal information is collected solely to provide transportation services and communicate regarding your booking.

• Your information is never sold or shared with third parties for marketing purposes.

• You may request access to, correction of, or deletion of your personal data at any time.

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7. Gratuity Policy (Effective March 1)

• In order to align our practices with industry standards and ensure our professional drivers are properly compensated, a 20% service gratuity is included on all charges beginning March 1.

• This guaranteed gratuity simplifies the process for families and clients — there is no need to calculate tips, bring cash, or coordinate additional payments.

• The total amount due at booking reflects all charges, including the included gratuity.

• Our goal is to provide a seamless, stress-free experience from booking to drop-off.

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8. Contact Information

Steph’s VIP Services
Phone: (706) 255-8267
Email: stephantheconnector@gmail.com Website: www.stephantheconnector.com